FreshAir UK Ltd – GDPR POLICY

FreshAir UK Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

• you use our website www.freshair-ascot.com. 
• you register or make a booking on our website.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

FreshAir UK Ltd is a helicopter charter company, heliport operator and temporary event heliport operator.

The registered address of FreshAir UK Ltd is The Shed,Charbridge Lane, Bicester, Oxon, OX26 4SS.

How do we collect information from you?

What type of information is collected from you?

You may be asked to submit personal information about yourself or on behalf of other people when you register or make a booking. We will collect this information so we can fulfil your booking request and communicate with you (or other registered individuals).

When you register or make a booking:

FreshAir UK Ltd collects information such as:

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by FreshAir UK Ltd. This information can include:

• Device type (e.g. mobile, computer, laptop, tablet)
• Cookies
• Operating system
• IP address
• browser type
• browser information (e.g., type, language, and history)
• domain names
• access times
• settings
• referring website addresses
• other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. to send you a confirmation email) or because it is in our legitimate interests.

We require the information outlined in the previous section to provide you with necessary information, a better service, and in particular for the following reasons:

• Send you service emails (confirmations, other required documentation, communications etc.).
• We may use the information to customise the website according to your interests.
• Complete and pay for your bookings.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example, third-party payment processors (e.g. Sage Pay), and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties (including Sage Pay for payment processing) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use. We advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to (at least two years but no more than three years) in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Our website, including data held within it, is hosted by Triad Limited.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us via email at info@freshair-ascot.co.uk.

You have a right to request a copy of the personal information that FreshAir UK Ltd holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@freshair-ascot.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):

Data will be held for bookings for at least two years but no more than three years.